All sales purchased from our online store are final. If you receive an item from our online store that has a manufacturers defect, you may return it within 10 days** to NeoGenesis for a refund or exchange. For additional assistance, contact us directly at (858) 751-4714 and one of our customer service representatives will be glad to assist you. Information contained on the invoice will be necessary to process the return or refund. Please have the invoice ready when you call.
**10 Days for all orders. If the item(s) are liquid or consumption based, the item cannot be used in order to qualify for a refund or exchange.
Products must be in like-new condition in order to receive a refund.
If you are returning merchandise in new, unused condition, contact us within 10 days from receipt. If you have a return/exchange due to shipping error, defect, or damage, contact us within 10 days from receipt to qualify for a no-charge pickup. Contact us at (858) 751-4714. One of our customer service representatives will provide you with simple instructions for returning the item(s). Please have the invoice ready when you call. A copy of the invoice must accompany all returns. A replacement item will be shipped to you once the item being returned has been received and inspected.
Please report items that are damaged or missing within 3 days of delivery.