NeoGenesis, Inc. Messaging Terms & Conditions

When you sign-up to receive text messages from NeoGenesis, Inc., you agree to receive recurring automated marketing and informational text (e.g., SMS and MMS) messages from NeoGenesis, Inc., including text messages that may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & data rates may apply.

You also agree to the NeoGenesis, Inc. Terms of Use  and NeoGenesis, Inc. Privacy Policy, which are incorporated herein by reference.

Message frequency will vary. NeoGenesis, Inc. reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. NeoGenesis, Inc. also reserves the right to change the short code or phone number from which messages are sent, and we will notify you when we do.

SMS consent & phone numbers are not being shared with third parties or affiliates for SMS purposes.

Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. NeoGenesis, Inc., its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

Cancellation

Text the keywords STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our shortcode at any time to stop receiving text messages from NeoGenesis, Inc. After texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT, to our shortcode you will receive one additional message confirming that your request to withdraw your consent to receive text messages from NeoGenesis, Inc. has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE, or QUIT keyword commands and agree that NeoGenesis, Inc. and its service providers will have no liability for failing to honor requests to our text message platform that do not include the STOP, END, CANCEL, UNSUBSCRIBE, or QUIT keywords. If you unsubscribe from one of our text message programs, you may continue to receive text messages from NeoGenesis, Inc. through any other programs you have joined until you separately unsubscribe from those programs. You may also continue to receive other electronic communications from NeoGenesis, Inc., such as marketing or transactional email communications.

Mobile Phone Number Change

In the event that you change or deactivate your mobile phone number, you agree to notify NeoGenesis, Inc. by visiting https://neogenesis.com/about/contact-us/.

Help

Text the keyword HELP or AIDE to our shortcode to return customer care contact information.

Customer Care

If you are experiencing any problems, please visit our Contact Us page at https://neogenesis.com/about/contact-us/, and submit the form with details about your problem or your request for support, or email customerservice@neogenesis.com.

Contact

This message program is provided as a service of NeoGenesis, Inc., which may be contacted by email at customerservice@neogenesis.com.

Changes to Messaging Terms

We reserve the right to terminate or change our messaging program at any time. Subject to applicable law, we also reserve the right to change these Messaging Terms at any time and such changes will be effective immediately upon posting and your continued enrollment following such changes shall constitute your acceptance of such changes.

Dispute Resolution

PLEASE NOTE THAT THE NEOGENESIS.COM WEBSITE TERMS OF USE THAT ARE INCORPORATED HEREIN BY REFERENCE REQUIRE THAT DISPUTES BE RESOLVED ONLY BY BINDING ARBITRATION (AND NOT BY COURT LITIGATION), THAT YOU WAIVE YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL, AND THAT YOU WAIVE ANY RIGHT TO BRING CLASS ACTIONS AGAINST US. PLEASE REVIEW THE “GOVERNING LAW; GENERAL INFORMATION ” SECTION OF THE WEBSITE TERMS OF USE FOR COMPLETE DETAILS REGARDING THE DISPUTE RESOLUTION PROCESS OF ARBITRATION AND CLASS ACTION WAIVER.

Last updated: December 26, 2024