FAQ – Conditions
Do you have questions about NeoGenesis? Our FAQs address common questions about orders, products, protocols, science, and skin concerns. Do you have other questions we can help with? Feel free to reach out to our Customer Service Team at customerservice@neogenesis.com
Conditions
Mature + Aging Skin
I’m just beginning to show signs of aging and want a great serum to begin with. What does NeoGenesis recommend?
We recommend Skin Serum as a daily serum for the first signs of aging. It has an abundance of stem cell released molecules and provides hydration. It is also safe to be used around the eye area.
Bruising
Skin Protection
I live in a dry harsh climate. What NeoGenesis products can I use to protect my skin?
We recommend layering a few products to keep your skin properly hydrated and finish with a moisturizer to protect your skin barrier and keep moisture in. We recommend our gentle Cleanser, spritz with our Moisturizing Mist, apply Recovery, Skin Serum, then finish with Barrier Renewal Cream or Intensive Moisturizer. Use this protocol twice daily. These lightweight but effective products will provide immediate relief as well as improve the skin with continued use.
My skin’s barrier feels rough and red. Which moisturizer do you recommend to repair the barrier of the skin?
Barrier Renewal Cream is a deeply hydrating, reparative cream that works with the skin’s barrier function using key ingredients to minimize further damage: Free fatty acids, cholesterol, and ceramides. It has no scent, is lightweight, and can be used on sensitive and acneic skin. Use it over top of one of our serums for best results.
Chemical Peels
How do I use NeoGenesis after a chemical peel?
The skin is in a more fragile state after a chemical peel and care must be taken to not cause further damage. For a minimum of 2 weeks after the chemical peel, gently cleanse with our Cleanser, spritz the skin with Moisturizing Mist, apply Recovery, and follow with the Barrier Renewal Cream. Use this protocols twice daily. The skin will be dry and peeling. Use Moisturizing Mist throughout the day as needed for soothing relief. Click here to learn more >>
Microneedling
Can Recovery be used with microneedling?
Yes, it can be used before and after, and should be continued twice daily until healing is complete. If skin is very thin and damaged, it is recommended to use Recovery a month in advance of the microneedling treatment for the best results. Click here to learn more >>
Pores
What can be used to minimize the appearance of pores?
NeoGenesis Recovery serum used once or twice daily helps improve the appearance of the pores. Enzyme Crème Mask used weekly can help gently exfoliate and surface skin cells that could clog the pores.
Wound Care
Can Recovery be used on open wounds?
Yes. It may sting slightly due to a different pH level from the open skin/wound. The stinging sensation is normal in this case and only lasts for a few seconds.
Do NeoGenesis products help with keloid scarring?
We’ve had a number of people use Recovery with positive results for keloid reduction.
Miscellaneous
Does NeoGenesis have a serum that is stronger than Skin Serum but still hydrates and nourishes the skin?
Yes. Our advanced serum is Booster. It has double the stem cell released molecules of Skin Serum. It is very hydrating to the skin and provides a beautiful finish.
Is using a Vitamin C serum needed when using NeoGenesis serums?
No, it is not necessary to combine a Vitamin C product with NeoGenesis products. No other added vitamins are needed as the exosomes contain antioxidants. If you love products containing Vitamin C or Vitamin A, for example, you may continue to use them with NeoGenesis products with excellent results.
Is it possible to use NeoGenesis products in conjunction with Vitamin C products?
Yes. There are two ways to use Vitamin C with NeoGenesis serums. One is to always apply the NeoGenesis first, then layer the Vitamin C product afterwards. The exosomes immediately go to work deep within the skin so the Vitamin C will not damage or block the exosomes. The other way is to use NeoGenesis at one time of the day and the Vitamin C at the other time. Example: Vitamin C in the AM and NeoGenesis in the PM.
Can I use prescription tretinoin or retinols with Recovery and other NeoGenesis products?
Yes. When using prescription Retin-A (tretinoin) of any strength, we advise to use Recovery, Booster, or Skin Serum at the opposite time of the day. Using other retinol products, they may be applied at opposite times of the day or apply the NeoGenesis serum first, then layer the retinol product next. It is best to use prescriptions according to your doctors recommendations.
What is the shelf life of an opened product in the airless pumps?
Airless pumps have little or no air space as they dispense the product, therefore the shelf life of these products is a year, as long as it isn’t heated above 120 degrees F.
