FAQ – Protocols
Do you have questions about NeoGenesis? Our FAQs address common questions about orders, products, protocols, science, and skin concerns. Do you have other questions we can help with? Feel free to reach out to our Customer Service Team at customerservice@neogenesis.com
Products
Product Safety
Are there any contraindications for using NeoGenesis products?
No. There are no known contraindications. Our products can be used on all skin types and all skin conditions.
Can NeoGenesis products be used during pregnancy or while breastfeeding?
Yes. All NeoGenesis products can be used during pregnancy. We recommend consulting your physician prior to using either Mandelic Acid 8% or Salicylic Acid Gel.
If a donor has had COVID, and/or the COVID vaccine, can that impact the stem cells that are used in NeoGenesis products?
The stem cell types used by NeoGenesis are derived from the skin, and therefore not affected by the SARS-CoV-2 virus given the virus does not infect skin stem cells.
Oncology
Are NeoGenesis products oncology friendly?
Most of our products are oncology friendly, except Salicylic Acid Gel, Mandelic Acid 8%, Fresh Face and the Enzyme Crème Mask. The Enzyme Crème Mask may be used 6 months after completing any cancer treatments, or sooner if approved by your health care professional. We recommend consulting your physician prior to using either Mandelic Acid 8% or Salicylic Acid Gel after any cancer treatments.
How do I use Recovery while getting Radiation treatments?
Recovery can be used twice a day and is recommended to use for a minimum of 2 weeks prior to radiation treatments but should not be used 4 hours before the radiation treatment. Immediately after a radiation treatment, start by spraying the Moisturizing Mist to the area of treatment. Second, apply Recovery to the area. We have Recovery in a spray version to target a larger area. Last, apply the Barrier Renewal Cream. Do this twice daily or as needed to comfort the skin. Some clients have had their doctors recommend Recovery 3 times a day. Speak with your health care professional about using Recovery with radiation treatments.
Product Usage
Is it possible to use NeoGenesis products in conjunction with Vitamin C products?
Yes. There are two ways to use Vitamin C with NeoGenesis serums. One is to always apply the NeoGenesis first, then layer the Vitamin C product afterwards. The exosomes immediately go to work deep within the skin so the Vitamin C will not damage or block the exosomes. The other way is to use NeoGenesis at one time of the day and the Vitamin C at the other time. Example: Vitamin C in the AM and NeoGenesis in the PM.
Is using a Vitamin C serum needed when using NeoGenesis serums?
No, it is not necessary to combine a Vitamin C product with NeoGenesis products. No other added vitamins are needed as the exosomes contain antioxidants. If you love products containing Vitamin C or Vitamin A, for example, you may continue to use them with NeoGenesis products with excellent results.
Can I use prescription tretinoin or retinols with Recovery and other NeoGenesis products?
Yes. When using prescription Retin-A (tretinoin) of any strength, we advise to use Recovery, Booster, or Skin Serum at the opposite time of the day. Using other retinol products, they may be applied at opposite times of the day or apply the NeoGenesis serum first, then layer the retinol product next. It is best to use prescriptions according to your doctor’s recommendations.
As for our Skin Restore Serum, if using tretinoin, there is no need to add another vitamin A product to your skin care routine. Adding another would be too much.
What can be used to minimize the appearance of pores?
NeoGenesis Recovery serum used once or twice daily helps improve the appearance of the pores. Enzyme Crème Mask used weekly can help gently exfoliate the surface skin cells that could clog the pores, making them look larger.
I live in a dry harsh climate. What NeoGenesis products can I use to protect my skin?
We recommend our gentle Cleanser, spritz with our Moisturizing Mist, apply Recovery, Skin Serum, then finish with Barrier Renewal Cream. Use this protocol twice daily. These lightweight but effective products will provide immediate relief as well as improve the skin with continued use.
How do I use NeoGenesis after a chemical peel?
The skin is in a more fragile state after a chemical peel and care must be taken to not cause further damage. For a minimum of 2 weeks after the chemical peel, gently cleanse with our Cleanser, spritz the skin with Moisturizing Mist, apply Recovery, and follow with the Barrier Renewal Cream. Use this protocols twice daily. The skin will be dry and peeling. Use Moisturizing Mist throughout the day as needed for soothing relief. Click here to learn more >>
What is the best way to use the Hair Thickening Serum?
Apply a thin layer of Hair Thickening Serum to the affected area twice daily for the first 30 days and one daily thereafter, for two hair growth cycles.
